Banking Call Center Lead — Customer Experience

American Savings Bank; Honolulu (HI); On-site; USD 40,000 - 50,000; Full time

Job summary

American Savings Bank is seeking a dedicated Customer Service Representative in Honolulu, Hawaii. This role entails providing outstanding customer service, addressing inquiries, and resolving complex issues within the Customer Banking Center.

The ideal candidate must have a minimum of three years' experience in customer service, solid skills in communication, and proficiency with Microsoft Office. Join us at American Savings Bank and play an essential role in enriching customer relationships.

Qualifications

• Minimum three years of experience in customer service for a retail or financial institution.
• Proven ability to handle difficult customer interactions.

Responsibilities

• Intakes and resolves customer inquiries professionally.
• Documents customer interactions for analysis.
• Recommends bank products and services.
• Supports onboarding and training of new representatives.
• Monitors operational exceptions for client service.

Skills

Customer service

Time management

Verbal communication

Written communication

Mathematical skills

Tools

Microsoft Office

Job description

American Savings Bank is seeking a dedicated Customer Service Representative in Honolulu, Hawaii. This role entails providing outstanding customer service, addressing inquiries, and resolving complex issues within the Customer Banking Center.

The ideal candidate must have a minimum of three years' experience in customer service, solid skills in communication, and proficiency with Microsoft Office. Join us at American Savings Bank and play an essential role in enriching customer relationships.