On-Site Banking Customer Care Specialist

American Savings Bank; Honolulu (HI); On-site; USD 40,000 - 45,000; Full time

Job summary

A local banking institution in Hawaii seeks a customer service representative for their client contact center. The role involves addressing customer inquiries, documenting interactions, and referring customers to appropriate bank products and services. Ideal candidates will demonstrate strong communication skills and the ability to handle difficult situations effectively. The position is not remote and requires the ability to multi-task in a fast-paced environment.

Qualifications

• Proven ability to handle difficult customer interactions.
• Effective communication through oral and written means.
• Basic mathematical skills and proficiency with calculators.

Responsibilities

• Provide outstanding customer service in the ASB client contact center.
• Document client interactions to analyze patterns in ASB client experience.
• Recommend bank products/services to deepen customer relationships.

Skills

Customer service skills

Strong communication skills

Multi-tasking abilities

Job description

A local banking institution in Hawaii seeks a customer service representative for their client contact center. The role involves addressing customer inquiries, documenting interactions, and referring customers to appropriate bank products and services. Ideal candidates will demonstrate strong communication skills and the ability to handle difficult situations effectively. The position is not remote and requires the ability to multi-task in a fast-paced environment.