Customer Banking Advisor — Transactions & Solutions

American Savings Bank; Honolulu (HI); On-site; USD 38,000 - 52,000; Full time

Job summary

American Savings Bank in Honolulu is seeking a customer-focused team member to assist clients with deposits, withdrawals, check cashing, and loan payments. You will ask questions about financial needs and recommend ASB products to improve their financial well-being.

You'll ensure compliance with banking laws, provide in-person education on digital banking options, and help meet branch goals by delivering friendly, reliable service.

Qualifications

• Proven ability to connect with customers and build trusting relationships.
• Excellent verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to problem solve, be resourceful and work under pressure.

Responsibilities

• Provide account services to customers, including deposits, withdrawals, check cashing, and loan payments.
• Build relationships, identify customer needs, answer inquiries, and promote ASB products.
• Comply with banking laws and regulations including Bank Secrecy Act/Anti-Mraud laundering.
• Educate customers on digital banking options in person.

Skills

Customer relationship building

Verbal and interpersonal communication

Organizational skills

Problem solving under pressure

Job description

American Savings Bank in Honolulu is seeking a customer-focused team member to assist clients with deposits, withdrawals, check cashing, and loan payments. You will ask questions about financial needs and recommend ASB products to improve their financial well-being.

You'll ensure compliance with banking laws, provide in-person education on digital banking options, and help meet branch goals by delivering friendly, reliable service.