Banking Advisor & Relationship Builder

Banco Santander (Brasil); Middleborough (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Banco Santander (Brasil) in Middleboro, MA seeks a Sales and Service Banker to build strong customer relationships, tailor banking solutions, and drive branch sales while delivering excellent service. You will process teller transactions, educate customers on digital banking, and support cross-sell opportunities.

The role emphasizes compliance, risk awareness, and teamwork, with a focus on customer-centric service and loyalty development in a fast-paced banking environment.

Qualifications

• 12+ Months Experience selling products and/or services.
• 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results.
• 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role.
• 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment.
• 6+ Months Cash handling experience.
• Established relationship-building skills with a focus on customer experience and loyalty.
• Excellent customer service skills and a passion for helping others.
• Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
• Experience in cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication, consultative and influence skills both verbal and written.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.

Responsibilities

• Meet the financial needs of customers through transactional, servicing, and product support.
• Identify opportunities to grow banking relationships through branch activities and referrals.
• Develop and maintain strong relationships by understanding client needs.
• Collaborate with team members and partners to achieve branch goals.
• Deliver elevated customer experiences with personalized service.
• Educate customers on digital self-service options and tools.
• Perform teller transactions with accuracy and efficiency.
• Handle cash and maintain accurate cash drawer balances.
• Assist with audits, compliance, and operational tasks.

Skills

Customer service

Communication skills

Relationship building

Sales / cross-selling

Team collaboration

Cash handling

Attention to detail

Education

High school diploma

Bachelor's degree

Tools

CRM software

Digital banking tools

Job description

Banco Santander (Brasil) in Middleboro, MA seeks a Sales and Service Banker to build strong customer relationships, tailor banking solutions, and drive branch sales while delivering excellent service. You will process teller transactions, educate customers on digital banking, and support cross-sell opportunities.

The role emphasizes compliance, risk awareness, and teamwork, with a focus on customer-centric service and loyalty development in a fast-paced banking environment.