Bank Teller: Service & Cross-Sell Expert

Vcnbfamily; Ohio; On-site; USD 31,000 - 41,000; Full time

Job summary

Vcnbfamily seeks a Teller at the McArthur Main Branch in Ohio to deliver exceptional service and accurately handle cash transactions. You will promote bank products, refer clients to bankers when appropriate, and maintain compliance with bank policies in daily operations.

The role involves handling deposits and checks, answering customer inquiries, and supporting lobby flow while upholding accuracy and security standards.

Qualifications

• Provide high levels of service excellence and communicate clearly with customers.
• Promote and cross-sell bank products and services to clients.
• Manage a cash drawer/recycler and perform teller functions per policies.

Responsibilities

• Process customer financial transactions including deposits and loan activity.
• Accept checks for cashing or payment; verify endorsements and funds.
• Refer larger or unusual transactions to a senior teller or banker as needed.
• Sell money orders, cashier’s checks, and handle cash advances.
• Answer phones, greet customers, and assist with lobby flow as required.
• Operate ATM per manager instructions and maintain cash handling standards.
• Follow bank policies, procedures, and regulatory guidelines.

Skills

Oral communication

Written communication

Customer service

Cross-selling

Cash handling

Job description

Vcnbfamily seeks a Teller at the McArthur Main Branch in Ohio to deliver exceptional service and accurately handle cash transactions. You will promote bank products, refer clients to bankers when appropriate, and maintain compliance with bank policies in daily operations.

The role involves handling deposits and checks, answering customer inquiries, and supporting lobby flow while upholding accuracy and security standards.