Banking Customer Service Pro | Teller & Cash Expert

Mechanics Bank-Ohio; Ashland (OH); On-site; USD 30,000 - 36,000; Full time

Job summary

Mechanics Bank-Ohio in Mansfield, Ohio is seeking a Customer Service Representative to assist customers at the window, process transactions, and provide accurate information about bank products and services.

The role requires friendly, professional service, cash handling experience, and strict adherence to bank procedures. You will balance daily transactions and support branch operations as needed.

Qualifications

• High School education or GED equivalent.
• In-house CSR training program completed.
• Previous CSR experience.
• Previous cash handling/customer service experience.
• Proficient in Microsoft Office products and other bank computer systems.

Responsibilities

• Provides excellent customer service at the window, handling transactions and servicing customers.
• Balances daily transactions; verifies cash totals and performs related duties.
• Sells money orders, cashier's checks, and traveler's checks; accepts stop payment orders.
• Follows bank security and operating procedures and communicates policies to customers.
• Performs additional duties (ATM balancing, vault duties, supervisory overrides) as assigned by the Branch Manager.

Skills

Accuracy

Adaptability

Customer Oriented

Communication, Written

Communication, Oral

Working Under Pressure

Detail Oriented

Organized

Teamwork

Coachable

Stability

Education

High School education or GED equivalent

Job description

Mechanics Bank-Ohio in Mansfield, Ohio is seeking a Customer Service Representative to assist customers at the window, process transactions, and provide accurate information about bank products and services.

The role requires friendly, professional service, cash handling experience, and strict adherence to bank procedures. You will balance daily transactions and support branch operations as needed.