Lead Teller & Customer Experience Coach

Apple Bank; New York (NY); On-site; USD 28,929 - 38,228; Full time

Job summary

Apple Bank is looking for a Supervisory Teller in Bronx, NY (Co-op City) to oversee Teller line operations while ensuring exceptional customer service. The position offers a pay range of $21.00/hr to $27.75/hr, depending on experience.

Successful candidates will have at least 2 years experience in a Teller role, strong interpersonal skills, and the ability to motivate and develop staff. You must be able to work weekends and maintain compliance with all banking regulations.

Qualifications

• 2+ years of experience in a Teller position required; previous supervisory experience helpful.
• Must be able to work weekends and extended hours.
• Ability to stand for extended periods of time.

Responsibilities

• Supervise day-to-day operations of the Teller line.
• Provide technical guidance and cross-train Teller staff.
• Ensure exceptional customer service is delivered at all times.
• Process various transactions according to Bank policies.
• Identify and promote sales opportunities within the branch.

Skills

Interpersonal and communication skills

Detail oriented

Basic math skills

Ability to train staff

Education

High school diploma or GED

Job description

Apple Bank is looking for a Supervisory Teller in Bronx, NY (Co-op City) to oversee Teller line operations while ensuring exceptional customer service. The position offers a pay range of $21.00/hr to $27.75/hr, depending on experience.

Successful candidates will have at least 2 years experience in a Teller role, strong interpersonal skills, and the ability to motivate and develop staff. You must be able to work weekends and maintain compliance with all banking regulations.