Bank Teller & Financial Guidance Specialist

Citizens; Somersworth (NH); On-site; USD 29,000 - 33,000; Full time

Job summary

Citizens Teller in Somersworth, NH is responsible for greeting customers in the lobby, demonstrating how to use our mobile app and ATMs to complete simple transactions, and delivering personalized financial guidance that meets each customer’s goals.

You will follow all cash handling and policy procedures, build long-term relationships, and collaborate with branch teammates while enjoying meaningful work, community involvement, and comprehensive benefits.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in the lobby and assist with transactions.
• Demonstrate how to use the mobile app or ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers achieve financial goals and connect them to Bankers for next steps.
• Follow all financial policies and procedures, including cash handling and regulatory guidelines.

Skills

Listening skills

Communication

Customer-centric

Digital literacy

Problem solving

Education

High School diploma or GED

Job description

Citizens Teller in Somersworth, NH is responsible for greeting customers in the lobby, demonstrating how to use our mobile app and ATMs to complete simple transactions, and delivering personalized financial guidance that meets each customer’s goals.

You will follow all cash handling and policy procedures, build long-term relationships, and collaborate with branch teammates while enjoying meaningful work, community involvement, and comprehensive benefits.