Bank Teller & Personal Finance Advisor

Citizens Careers; South Burlington (VT); Presencial; USD 29.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meaningful work

Community time off

Career development

Comprehensive benefits

Descripción de la vacante

Citizens is seeking a customer service associate in South Burlington, VT to greet customers in our lobby and guide them through using our mobile app or ATMs to complete simple transactions.

You will deliver personalized advice to help customers meet financial goals, connect them with Bankers for next steps, and promote Citizens products. You will follow all cash handling policies and applicable laws to ensure accurate, compliant service.

Formación

• High School degree or GED is required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer‑centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.

Responsabilidades

• Greet customers in lobbies and demonstrate how to use our mobile app or ATMs for simple transactions.
• Provide personalized advice to help customers achieve financial goals and connect them with Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions and concerns.
• Follow all financial policies and procedures including proper cash handling and compliance with laws.

Conocimientos

Listening skills

Communication

Questioning skills

Problem solving

Customer focus

Tech-savvy

Flexibility

Interview process

Transaction experience

Team collaboration

Multitasking

Educación

High School degree or GED

Descripción del empleo

Citizens is seeking a customer service associate in South Burlington, VT to greet customers in our lobby and guide them through using our mobile app or ATMs to complete simple transactions.

You will deliver personalized advice to help customers meet financial goals, connect them with Bankers for next steps, and promote Citizens products. You will follow all cash handling policies and applicable laws to ensure accurate, compliant service.