Bank Teller: Elevate Service, Cash & Risk Awareness

Santander US; Boston (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US in Boston is hiring a Teller to provide excellent customer service and handle routine banking transactions. You will process deposits, withdrawals, and transfers, manage cash, and ensure accuracy while following all policies and risk controls.

The role emphasizes cross-selling bank products, using digital tools for customer education, and supporting branch operations with a strong focus on accuracy and duo-branch flexibility.

Qualifications

• 6+ Months Cash Handling experience
• 6+ Months Demonstrated customer service experience
• Excellent customer service skills and a passion for helping others
• Ability to identify and elevate concerns of risk to appropriate channels
• Ability to follow directions, policies, and procedures
• Effective listening and communication skills
• Comfortable in using digital tools and technology to enhance customer engagement
• Energetic, organized and able to multi-task in a fast-paced, changing environment
• Understands the necessity and value of accuracy and attention to detail
• Computer proficiency and basic math skills
• Ability to work branch hours, which can include weekends and evenings

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Risk awareness

Policy compliance

Communication

Digital tools

Multi-tasking

Attention to detail

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US in Boston is hiring a Teller to provide excellent customer service and handle routine banking transactions. You will process deposits, withdrawals, and transfers, manage cash, and ensure accuracy while following all policies and risk controls.

The role emphasizes cross-selling bank products, using digital tools for customer education, and supporting branch operations with a strong focus on accuracy and duo-branch flexibility.