Part-Time Teller — Customer-Focused Banking

Santander US; Brookline (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander US is hiring a Teller who will greet customers, handle transactions, and provide exceptional service at our Brookline branch. You’ll process deposits, withdrawals, and transfers, maintain cash drawers, and protect against fraud while following bank policies.

This role emphasizes cross-selling products, educating customers on digital self-service tools, and supporting audits and branch operations. Flexibility to work additional hours, including weekends, is required.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience.
• 6+ months customer service experience.
• Excellent customer service skills.
• Ability to identify and escalate risk concerns.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology to engage customers.
• Energetic, organized and able to multi-task in a fast-paced environment.
• Attention to detail and accuracy.
• Computer proficiency and basic math skills.
• Ability to work branch hours, including weekends and evenings.
• Preferred experience in Microsoft Office products.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Risk escalation

Policy compliance

Multi-tasking

Communication

Digital tools

Attention to detail

Math skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander US is hiring a Teller who will greet customers, handle transactions, and provide exceptional service at our Brookline branch. You’ll process deposits, withdrawals, and transfers, maintain cash drawers, and protect against fraud while following bank policies.

This role emphasizes cross-selling products, educating customers on digital self-service tools, and supporting audits and branch operations. Flexibility to work additional hours, including weekends, is required.