Bank Teller: Elevate Client Experience & Financial Wellness

KeyBank; Buffalo (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

KeyBank in Buffalo, NY is seeking a Teller to provide exceptional in-person client service, handle account transactions, and resolve servicing needs. You will listen for financial wellness opportunities and smoothly transition clients to a Banker for deeper conversations.

The role emphasizes compliance, accuracy, and cash handling accuracy, with Saturdays work often required. Eligible candidates have a high school diploma or equivalent and experience in client service and cash handling.

Qualifications

• High school diploma, GED, or equivalent business experience is required.
• Experience in a client service role is required.
• Experience with cash handling is required.
• General PC knowledge with Windows-based applications and calculator is required.

Responsibilities

• Embodies a strong client experience culture with every client and teammate.
• Performs teller functions accurately in-person in a branch setting.
• Identify and resolve client servicing issues and escalate as needed.
• Engage clients in conversations to uncover financial needs and transition to a Banker.
• Assist clients in achieving financial goals using wellness tools.
• Maintain knowledge of product guides, fees, and policies.

Skills

Client service

Cash handling

Sales & service

Financial wellness

Banking products

Record keeping

Education

High School Diploma / GED

Tools

Windows

Job description

KeyBank in Buffalo, NY is seeking a Teller to provide exceptional in-person client service, handle account transactions, and resolve servicing needs. You will listen for financial wellness opportunities and smoothly transition clients to a Banker for deeper conversations.

The role emphasizes compliance, accuracy, and cash handling accuracy, with Saturdays work often required. Eligible candidates have a high school diploma or equivalent and experience in client service and cash handling.