Bank Teller & Customer Experience Specialist

PlainsCapital Bank; Prosper (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

PlainsCapital Bank is seeking a Teller/Customer Service Representative to process routine transactions such as cashing checks, deposits, and transfers, while providing excellent customer service and maintaining accuracy. Under direct supervision, you will assist customers with opening accounts, issuing debit cards, and handling general account maintenance.

The role supports notary services, branch opening/closing duties, and daily cash balancing.

Qualifications

• High School diploma or GED required.
• Minimum one year retail customer service or banking experience.
• Excellent customer service skills.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, and division.

Responsibilities

• Provides excellent customer service including prompt acknowledgment, friendliness, and accurate processing of customer transactions.
• Processes a variety of transactions including cashing checks, deposits, withdrawals, transfers, and loan payments.
• Responds to routine inquiries regarding bank products and services in person, by phone, or by mail.
• Offers notary service.
• Performs branch opening and closing duties in line with security and dual control requirements.
• Maintains and balances daily cash drawer and ATM as required; assists in vault balancing.
• Processes mail, night-drop, and ATM deposits; scans documents for filing.
• Opens new accounts and cross-sells bank products; explains options and assists customers in completing documentation.

Skills

Customer service

Communication skills

Mathematical calculations

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office

Custom banking systems

Job description

PlainsCapital Bank is seeking a Teller/Customer Service Representative to process routine transactions such as cashing checks, deposits, and transfers, while providing excellent customer service and maintaining accuracy. Under direct supervision, you will assist customers with opening accounts, issuing debit cards, and handling general account maintenance.

The role supports notary services, branch opening/closing duties, and daily cash balancing.