Bank Teller & Customer Experience Specialist

Atlantic Union Bank; Laurel (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Atlantic Union Bank is seeking a customer-focused teller in Laurel, MD to provide exceptional service and support branch sales goals. You will process transactions, balance cash, and assist customers with inquiries in a fast-paced environment.

Ideal candidates have a high school diploma, cash handling and customer service experience, plus strong communication and computer skills. You must be able to stand for extended periods and lift up to 30 pounds as needed.

Qualifications

• High school diploma or equivalent required.
• Previous cash handling experience preferred.
• Previous customer service experience required.

Responsibilities

• Provide excellent customer experience.
• Perform basic customer and cash transactions.
• Balance cash each day.
• Identify referral opportunities to contribute to branch goals.
• Adhere to all applicable laws and regulations governing bank operations, including BSA/AML Policy and Procedures.
• Identify risk and elevate concerns through proper channels.
• Develop and maintain knowledge of bank products, services, including other lines of business.
• Ability to learn and adapt to changing digital channels.
• Other duties as assigned.

Skills

Excellent customer service

Excellent oral and written comms

Sound business judgment

Proficient computer skills

Attention to detail / multitasking

Adaptability to change

Stand extended periods / lift 30 lbs

Education

High school diploma or equivalent

Job description

Atlantic Union Bank is seeking a customer-focused teller in Laurel, MD to provide exceptional service and support branch sales goals. You will process transactions, balance cash, and assist customers with inquiries in a fast-paced environment.

Ideal candidates have a high school diploma, cash handling and customer service experience, plus strong communication and computer skills. You must be able to stand for extended periods and lift up to 30 pounds as needed.