Customer Service Representative - Float Teller

The National Bank of Indianapolis; Indianapolis (IN); On-site; USD 20,664 - 27,552; Full time

Job summary

The National Bank of Indianapolis is seeking a Customer Service Representative to be the face of the bank at the teller window, delivering prompt, accurate service and building trusted client relationships. You’ll handle transactions, offer information on accounts, and refer customers to the right team.

We provide thorough training, a supportive culture, and opportunities to grow within the organization. Join a community-focused, locally owned bank that values excellence, integrity, and service.

Qualifications

• High School Diploma or equivalent.
• Six months or more of cash handling experience preferred for entry-level candidates.
• Exceptional attention to detail with a high degree of accuracy.
• Strong communication and customer service skills with a professional demeanor.
• Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds.
• Basic computer proficiency and familiarity with terminal systems.

Responsibilities

• Deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all times.
• Operate a teller window efficiently, processing transactions accurately and timely.
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals.
• Provide clients with clear, accurate information about accounts, products, and services.
• Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross‑selling.
• Evaluate client needs and connect customers with appropriate team members or departments.
• Balance cash and transactions daily, verifying totals with precision.
• Maintain working knowledge of the branch capture system.
• Comply with all banking regulations, internal policies, and operational procedures.
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk.

Skills

Attention to detail

Communication skills

Interpersonal skills

Basic computer skills

Cash handling experience

Professional demeanor

Education

High School Diploma or GED

Job description

This position is the front line of our client experience. As a Customer Service Representative, you are the face of the Bank - delivering prompt, accurate, and high-quality service at the teller window while building trusted relationships with every client you serve. Your professionalism, attention to detail, and commitment to excellence ensure each interaction reflects the Bank’s values and dedication to service.

How You’ll Contribute

• Deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all times
• Operate a teller window efficiently, processing transactions accurately and timely
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
• Provide clients with clear, accurate information about accounts, products, and services
• Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross‑selling
• Evaluate client needs and connect customers with appropriate team members or departments
• Balance cash and transactions daily, verifying totals with precision
• Maintain working knowledge of the branch capture system
• Comply with all banking regulations, internal policies, and operational procedures
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk

What We’re Looking For

• High School Diploma or equivalent
• Six months or more of cash handling experience preferred for entry‑level candidates
• Exceptional attention to detail with a high degree of accuracy
• Strong communication and customer service skills with a professional demeanor
• Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
• Basic computer proficiency and familiarity with terminal systems

You’ll Excel If You

• Enjoy working directly with customers and creating positive experiences
• Take pride in accuracy, reliability, and follow‑through
• Remain calm, professional, and service‑focused in a fast‑paced environment
• Are naturally observant and proactive in identifying client needs
• Value teamwork, accountability, and doing things the right way

Why Join Us

The National Bank of Indianapolis is the city’s only locally owned national bank. We are proud to serve our community with personal attention, trusted relationships, and exceptional service. Our employees play a critical role in delivering that promise every day. We invest in our people by fostering a supportive, respectful workplace where contributions are recognized and growth is encouraged. At NBofI, you’re not just filling a role, you’re building relationships, developing skills, and becoming part of a team that values excellence and integrity.

In Summary

• Bring your customer focus.
• Bring your professionalism.
• Bring your attention to detail.
• We’ll provide the training, support, and culture.
• Together, we’ll deliver service our clients can count on every time!

Hourly Wage

The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law. The National Bank of Indianapolis participates in E‑Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.