Bank Teller: Drive Financial Wellness & Customer Experience

Northwest Bank; Warsaw (IN); On-site; USD 32,000 - 36,000; Full time

Job summary

Northwest Bank is seeking a Teller at our Warsaw, IN location. The role focuses on delivering exceptional customer service, handling cash transactions accurately, and identifying opportunities to refer customers to appropriate banking products and services.

The position requires strong communication and teamwork within the branch team. The candidate will engage with customers in person, over the phone, and via email, balancing cash drawer and supporting branch operations.

Qualifications

• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.
• Strong interpersonal and communication skills required.

Responsibilities

• Assist customers and visitors with questions, problem resolution, and other needs.
• Proactively engage with customers to understand needs and inform them of product/service features and benefits.
• Refer customers to appropriate team member for complex requests or products/services.
• Balance teller drawer daily and participate in office meetings/huddles and dual control balancing.

Skills

Customer service

Cash handling

Communication

Teamwork

Problem solving

Education

High School Diploma or equivalent

Job description

Northwest Bank is seeking a Teller at our Warsaw, IN location. The role focuses on delivering exceptional customer service, handling cash transactions accurately, and identifying opportunities to refer customers to appropriate banking products and services.

The position requires strong communication and teamwork within the branch team. The candidate will engage with customers in person, over the phone, and via email, balancing cash drawer and supporting branch operations.