Bank Teller & Customer Experience Pro

National Bank of Indianapolis Corp.; Carmel (IN); On-site; USD 20,664 - 24,796; Full time

Job summary

The National Bank of Indianapolis is seeking a Customer Service Representative (Teller) at the Carmel Banking Center. You will be the face of the Bank, delivering prompt, accurate service at the teller window while building trusted relationships with clients.

Responsibilities include handling transactions, providing information on accounts and services, and ensuring accuracy and compliance with regulations.

Qualifications

• High School Diploma or equivalent.
• Six months or more of cash handling experience preferred for entry-level candidates.
• Exceptional attention to detail with a high degree of accuracy.
• Strong communication and customer service skills with a professional demeanor.
• Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds.
• Basic computer proficiency and familiarity with terminal systems.

Responsibilities

• Deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all times.
• Operate a teller window efficiently, processing transactions accurately and timely.
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals.
• Provide clients with clear, accurate information about accounts, products, and services.
• Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling.
• Evaluate client needs and connect customers with appropriate team members or departments.
• Balance cash and transactions daily, verifying totals with precision.
• Maintain working knowledge of the branch capture system.
• Comply with all banking regulations, internal policies, and operational procedures.
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk.

Skills

Customer service

Communication

Attention to detail

Professional demeanor

Education

High School Diploma or equivalent

Tools

Terminal systems

Basic computer proficiency

Job description

The National Bank of Indianapolis is seeking a Customer Service Representative (Teller) at the Carmel Banking Center. You will be the face of the Bank, delivering prompt, accurate service at the teller window while building trusted relationships with clients.

Responsibilities include handling transactions, providing information on accounts and services, and ensuring accuracy and compliance with regulations.