Bank Teller & Customer Experience Advocate

Fairygodboss; New Albany (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Job summary

PNC Bank in New Albany, IN is seeking a Teller to deliver a distinctive customer experience while guiding financial interactions. You will process transactions, educate customers on options, and refer opportunities to branch staff to deepen relationship and wallet share.

As an in-office role, you will operate within PNC's branch team, uphold policies, manage daily operations, and leverage digital tools to assist customers.

Qualifications

• No university degree required; work experience considered in lieu of degree.
• Strong customer service focus and ability to educate customers on financial options.
• Proactive in identifying opportunities to refer customers to branch staff.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations with customers and makes referrals to branch staff.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Bank in New Albany, IN is seeking a Teller to deliver a distinctive customer experience while guiding financial interactions. You will process transactions, educate customers on options, and refer opportunities to branch staff to deepen relationship and wallet share.

As an in-office role, you will operate within PNC's branch team, uphold policies, manage daily operations, and leverage digital tools to assist customers.