Frontline Teller - Customer Experience Pro

National Bank of Indianapolis Corp.; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

National Bank of Indianapolis is seeking a Customer Service Representative to be the face of the bank at the teller window, delivering prompt, accurate service and building trusted client relationships.

You will balance cash daily, handle various transactions, and stay informed on products and services to assist clients and refer opportunities. The role emphasizes accuracy, professionalism, and adherence to banking policies.

Qualifications

• High School Diploma or equivalent.
• Six months or more of cash handling experience preferred for entry-level candidates.
• Exceptional attention to detail with a high degree of accuracy.
• Strong communication and customer service skills with a professional demeanor.
• Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds.
• Basic computer proficiency and familiarity with terminal systems.

Responsibilities

• Deliver exceptional customer service by upholding the Bank’s Culture of Excellence at all times.
• Operate a teller window efficiently, processing transactions accurately and timely.
• Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals.
• Provide clients with clear, accurate information about accounts, products, and services.
• Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross‑selling.
• Evaluate client needs and connect customers with appropriate team members or departments.
• Balance cash and transactions daily, verifying totals with precision.
• Maintain working knowledge of the branch capture system.
• Comply with all banking regulations, internal policies, and operational procedures.
• Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Interpersonal skills

Basic computer proficiency

Education

High School Diploma or equivalent

Job description

National Bank of Indianapolis is seeking a Customer Service Representative to be the face of the bank at the teller window, delivering prompt, accurate service and building trusted client relationships.

You will balance cash daily, handle various transactions, and stay informed on products and services to assist clients and refer opportunities. The role emphasizes accuracy, professionalism, and adherence to banking policies.