Bank Teller: Customer Experience & Digital Demos

M&T Bank Corporation; Buffalo (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation is seeking a Teller for the Fountain Plaza Branch in Buffalo, NY. You will greet customers, process transactions, balance cash, and promote digital self-service options, while upholding bank policies and risk controls.

The role requires at least a high school diploma and 6 months of customer service experience, with a focus on accuracy, communication, and teamwork. Bilingual ability based on branch needs is a plus, and the position is onsite with a competitive hourly wage.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication and interpersonal skills.
• Proven ability to provide exceptional customer service.
• Proficient with internet user-level technology.

Responsibilities

• Provide exceptional service at the branch and resolve routine customer issues promptly.
• Demonstrate digital tools and educate customers on self-service options.
• Balance and process transactions accurately per policy.
• Log and escalate complaints as needed and support AML/KYC processes.
• Assist with branch operations such as cash ordering, vault, and wire transfers.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma/GED

Tools

Banking software

Job description

M&T Bank Corporation is seeking a Teller for the Fountain Plaza Branch in Buffalo, NY. You will greet customers, process transactions, balance cash, and promote digital self-service options, while upholding bank policies and risk controls.

The role requires at least a high school diploma and 6 months of customer service experience, with a focus on accuracy, communication, and teamwork. Bilingual ability based on branch needs is a plus, and the position is onsite with a competitive hourly wage.