Digital-Engaged Teller: Elevate Customer Experience

M&T Bank Corporation; Town of West Seneca (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid volunteer time

Job summary

M&T Bank Corporation is seeking a Branch Associate in West Seneca, New York to deliver exceptional customer service, balance transactions, and support daily branch operations.

You will greet customers, demonstrate digital tools, and guide them to self-service options while ensuring accurate cash handling and AML/KYC compliance. A high school diploma and 6 months of service experience are required; bilingual ability is a plus and internet proficiency is expected.

Qualifications

• High school diploma or GED with minimum 6 months customer service experience.
• Proven verbal communication skills and interpersonal abilities.
• Organized with strong time management and prioritization.
• Proficient with internet-enabled technology.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account issues and log complaints in the appropriate system.
• Transition sales opportunities to banking partners and support branch ops.
• Handle consumer AML/BSA/KYC processes and uphold risk controls.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital literacy

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation is seeking a Branch Associate in West Seneca, New York to deliver exceptional customer service, balance transactions, and support daily branch operations.

You will greet customers, demonstrate digital tools, and guide them to self-service options while ensuring accurate cash handling and AML/KYC compliance. A high school diploma and 6 months of service experience are required; bilingual ability is a plus and internet proficiency is expected.