Branch Teller & Digital Services Specialist

M&T Bank; City of Niagara Falls (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Niagara Falls, NY, is hiring for a branch customer service role focused on delivering an exceptional in-person experience and accurate transaction processing. You will support digital demonstrations, manage lobby interactions, and promote self-service opportunities while ensuring daily branch operations run smoothly.

Responsibilities include balancing transactions, addressing customer needs, and logging complaints.

Qualifications

• High school diploma or GED; minimum 6 months customer service experience including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.
• Bilingual based on branch needs (preferred).

Responsibilities

• Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's needs.
• Actively engage in lobby management, meeting and greeting customers and proactively addressing the customer's immediate need.
• Accurately balance and process customer transactions following Bank Policy.
• Take ownership of escalated account services issues until resolution; log all customer complaints in the appropriate system.
• Transition identified sales opportunities and provide introduction to appropriate banking partner.
• Complete branch-related operational activities (e.g., cash ordering, vault, ATM, wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to applicable compliance/operational risk controls.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of audit points and responses to regulator findings.
• Complete other related duties as assigned.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Digital fluency

Internet proficiency

Education

High school diploma or GED

Tools

Internet

Job description

M&T Bank in Niagara Falls, NY, is hiring for a branch customer service role focused on delivering an exceptional in-person experience and accurate transaction processing. You will support digital demonstrations, manage lobby interactions, and promote self-service opportunities while ensuring daily branch operations run smoothly.

Responsibilities include balancing transactions, addressing customer needs, and logging complaints.