Bank Store Leader & Customer Advisory Champion

TD; Auburn (MA); On-site; USD 41,000 - 61,000; Full time

Job summary

TD is seeking an Assistant Store Manager in Auburn, MA to lead day-to-day service, sales, and operations. You will guide a team to deepen customer relationships through TD's model of convenience, sales, and advice, while delivering a personalized experience and ensuring regulatory compliance.

The role requires 2+ years in customer/sales roles, supervisory experience preferred, and strong communication along with banking product knowledge.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Must maintain an active registration status with NMLS upon hire (Nationally Mortgage Licensing System and Registry) to engage in conversations with customers about loan products.

Responsibilities

• Leads a team of advice and service colleagues to achieve Store objectives and deliver legendary customer and colleague experience.
• Provides day-to-day leadership to ensure personalized service and advice while maintaining compliance.
• Oversees complex sales and advisory activities involving multiple systems and partners.
• Delivers end-to-end customer advice, highlighting features and benefits based on customer needs.
• Drives advisory behaviors through coaching and performance feedback.
• Represents TD in the local market with knowledge of competitive offers and economic trends.

Skills

Customer service

Sales

Leadership

Verbal communication

Written communication

Microsoft Office

Banking knowledge

Decision making

Time management

Expense management

Notary license

NMLS knowledge

Education

Undergraduate degree or equivalent experience

Job description

TD is seeking an Assistant Store Manager in Auburn, MA to lead day-to-day service, sales, and operations. You will guide a team to deepen customer relationships through TD's model of convenience, sales, and advice, while delivering a personalized experience and ensuring regulatory compliance.

The role requires 2+ years in customer/sales roles, supervisory experience preferred, and strong communication along with banking product knowledge.