Payment Operations Specialist

Lever, Inc.; Medford, Northern (OR, KY); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Vacation & Holidays

Tuition Reimbursement

Incentive Potential

Job summary

Banner Bank in Medford, OR is seeking an Operations Support Associate to assist payment processing and internal staff across Wires, ACH, Cash Services, and related functions. You will help ensure data confidentiality, meet processing deadlines, and support initiatives aligned with regulatory requirements.

The role emphasizes customer service, accuracy, and teamwork, with training provided and a competitive benefits package.

Qualifications

• Excellent customer service, analytical, and problem solving skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment while ensuring critical deadlines are met.
• Possess effective written and verbal communication skills, with the ability to positively influence others.
• Ability to work independently with little direct supervision while effectively managing time and resources.
• Proficient in Microsoft Office and the ability to quickly learn and adapt to new technologies.
• Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.

Responsibilities

• Provide support and excellent customer service to internal staff for multiple payment operational areas.
• Complete tasks accurately and timely while observing segregation of duties.
• Monitor functionality of automated processes and escalate issues when needed.
• Ensure duties are completed on time and escalate concerns about deadlines to leadership.
• Provide telephone and e-mail support to internal clients.
• Identify opportunities for process improvements aligned with business strategies.
• Assist with special projects related to operations, including system conversions and acquisitions.
• Comply with policies, procedures, security requirements, and government regulations.

Skills

Customer Service

Analytical Skills

Problem Solving

Time Management

Written & Verbal Communication

Independent Work

Troubleshooting

MS Office

Education

High School Diploma

Tools

Microsoft Office

Job description

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

Working in specific operations function while providing exceptional customer service, performing function-specific, day-to-day operational tasks. Support branches and bank staff through review and documentation of multiple critical and regulatory functions. Ensure client data remains confidential and secure, processes are completed in accordance with Bank policies. Ensure key processing deadlines are met. Support the bank's strategic business plans, projects and processes.

In this role you'll have the opportunity to:

• Responsible for providing support and excellent customer Service to internal staff for multiple payment operational areas including but not limited to Wires, ACH, Cash Services, Items Processing, Exception Item Processing, Check Services, Faster Payments, Statement Rendering and Research, and other regulatory/compliance driven objectives.
• Responsible for completing tasks with accurately and timely while observing a segregation of duties
• Responsible for monitoring functionality of automated processes and escalating potential issues
• Responsible for completing assigned duties timely and escalating to leadership if concerns arise with meeting key processing deadlines
• Provides telephone and e-mail support to internal clients
• Escalate identified opportunities for process improvements keeping in line with business line strategies
• Assist with special projects related to operations including but not limited to system conversions and acquisitions
• Responsible for complying with policies, procedures, security requirements, and government regulations

Education & Certifications

• H.S. Diploma: required (an equivalent combination of education and experience may be considered)

Experience

• 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required

Knowledge, Skills and Abilities

• Possess excellent customer service, analytical, and problem solving skills. Proven organizational skills and attention to detail required.
• Ability to effectively prioritize and execute tasks in a high-pressure environment while ensuring critical deadlines are met.
• Possess effective written and verbal communication skills, with the ability to positively influence others.
• Ability to work independently with little direct supervision while effectively managing time and resources. Proven experience with troubleshooting principles/methodologies and issue resolution techniques.
• Proficient in Microsoft Office and the ability to quickly learn and adapt to new technologies.
• Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.

Compensation & Benefits

• Targeted starting salary range (based on experience): $19.60 - $23.09 hourly
• Incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement
• Get more information at: Employee Benefits | Banner Bank

Review Banner's employee benefits at: Employee Benefits | Banner Bank

Please take time to reviewBanner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third‑party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.