Banking Operations & Process Specialist

Lever, Inc.; Spokane (WA); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

11 company holidays

401(k) match

Tuition reimbursement

Paid vacation & sick leave

Volunteer time

Job summary

Banner Bank is seeking a Central Operations Specialist in Spokane, WA. You will support specific retail operational areas, administer function-specific systems, and assist in disaster recovery and problem solving. The role emphasizes customer service, precise procedures, and regulatory compliance.

Requirements include a high school diploma and 0 to 2 years of clerical or bank operations experience. The position offers competitive hourly pay and robust benefits including medical, dental, vision,

Qualifications

• Excellent customer service, analytical and problem-solving skills.
• Able to manage multiple projects and meet deadlines.
• Strong written and verbal communication.
• Ability to work independently with minimal supervision.
• Proficient in Microsoft Office and quick to learn new technologies.
• Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.

Responsibilities

• Be responsible for providing support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup. IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat.
• Be responsible for the administration of function-specific systems.
• Be responsible for the administration of function-specific user access for related applications.
• Assist in Disaster Recovery/Business Continuity testing and real event tactical team. Participate in critical, bankwide problem solving projects. Analyze results of user feedback to make recommendations for support process improvement. Evaluate documented resolutions and analyze trends for ways to prevent repeated problems.
• Identify opportunities for process improvements and incorporate them with positive results.
• Assist in the annual JHA SilverLake release. Build updates or defect review, and provide testing, training documentation, and support.
• Be responsible for posting updates to BannerNet to assist in problem resolution.
• Be responsible for complying with policies, procedures, security requirements, and government regulations.

Skills

Customer service

Analytical skills

Problem solving

Organizational skills

Time management

Written communication

Verbal communication

Self-motivation

Education

High school diploma

Tools

Microsoft Office

Job description

Banner Bank is seeking a Central Operations Specialist in Spokane, WA. You will support specific retail operational areas, administer function-specific systems, and assist in disaster recovery and problem solving. The role emphasizes customer service, precise procedures, and regulatory compliance.

Requirements include a high school diploma and 0 to 2 years of clerical or bank operations experience. The position offers competitive hourly pay and robust benefits including medical, dental, vision,