Bank Operations Customer Support Specialist

Regions Bank; Hoover (AL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Hoover, Alabama, is seeking a Bank Operations Customer Service Representative to assist customers with inquiries and complaints regarding bank operations products and services. The role requires a high school diploma or GED and at least two years of customer service experience.

Responsibilities include resolving problems, coordinating with departments, informing customers of resolutions, and following up to ensure satisfaction.

Qualifications

• High School Diploma or GED.
• Two years of customer service or related experience.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Basic computer skills.
• Excellent customer service skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong verbal, written communication, and organizational skills.
• Strong work ethic and self-motivation.

Responsibilities

• Determines best methods to resolve problems to ensure customer satisfaction and adherence to company policies.
• Coordinates problem resolution with appropriate departments.
• Informs customers of standard procedures or resolutions of problems.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• Works with either close supervision or under clearly defined procedures.
• Provides advice and guidance to less experienced associates as needed.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• May make periodic calls to existing customers to determine satisfaction with the company, products, and services.

Skills

Interpretation of rules/regulations

Fast-paced environment

Excellent customer service

Microsoft Office

Verbal and written communication

Organizational skills

Self-motivation

Education

High School Diploma or GED

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

Regions Bank in Hoover, Alabama, is seeking a Bank Operations Customer Service Representative to assist customers with inquiries and complaints regarding bank operations products and services. The role requires a high school diploma or GED and at least two years of customer service experience.

Responsibilities include resolving problems, coordinating with departments, informing customers of resolutions, and following up to ensure satisfaction.