Bank Operations Customer Service Representative

Regions Bank; Hoover (AL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Hoover, Alabama, is seeking a Bank Operations Customer Service Representative to assist customers with inquiries and complaints regarding bank operations products and services. The role requires a high school diploma or GED and at least two years of customer service experience.

Responsibilities include resolving problems, coordinating with departments, informing customers of resolutions, and following up to ensure satisfaction.

Qualifications

• High School Diploma or GED.
• Two years of customer service or related experience.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Basic computer skills.
• Excellent customer service skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Strong verbal, written communication, and organizational skills.
• Strong work ethic and self-motivation.

Responsibilities

• Determines best methods to resolve problems to ensure customer satisfaction and adherence to company policies.
• Coordinates problem resolution with appropriate departments.
• Informs customers of standard procedures or resolutions of problems.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• Works with either close supervision or under clearly defined procedures.
• Provides advice and guidance to less experienced associates as needed.
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices.
• May make periodic calls to existing customers to determine satisfaction with the company, products, and services.

Skills

Interpretation of rules/regulations

Fast-paced environment

Excellent customer service

Microsoft Office

Verbal and written communication

Organizational skills

Self-motivation

Education

High School Diploma or GED

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Bank Operations Customer Service Representative responds to customer's inquiries or complaints regarding Bank Operations products or services.

Primary Responsibilities

• Determines best methods to resolve problems to ensure customer satisfaction and adherence to company policies

• Coordinates problem resolution with appropriate departments

• Informs customers of standard procedures or resolutions of problems

• Follows up, either verbally or in writing, to ensure customer satisfaction

• Works with either close supervision or under clearly defined procedures

• Provides advice and guidance to less experienced associates as needed

• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

• May make periodic calls to existing customers to determine satisfaction with the company, products, and services

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

• Two (2) years of customer service or related experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance

• Ability to work in a fast-paced environment

• Basic computer skills

• Excellent customer service skills

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

• Strong verbal, written communication, and organizational skills

• Strong work ethic and self-motivation

Additional preferred skills and competencies

• Demonstrates basic math proficiency , including the ability to:

• Accurately calculate amounts using a calculator

• Verify fees, penalties, interest, or balance-related figures

• Double-check calculations to prevent errors impacting customers

• Comfortable managing frequent customer interactions in a fast-paced environment.

• Strong attention to detail when resolving customer inquiries and documenting outcomes.

• Able to follow established procedures and policies consistently.

• Communicates clearly and professionally with customers and internal partners.

• Receptive to coaching, feedback, and close supervision.

• Reliable, accountable, and able to manage time effectively in a time-tracked role .

• Maintains focus and accuracy while handling repetitive and detail-oriented work.

This is not a remote position. Proximity to Hoover, AL required.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target

Minimum:

$40,000.00 USD

Median:

$48,310.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.