Bank Customer Service & Sales Associate

Paylocity; Westwood (MA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition Reimbursement

Childcare Subsidy

Retirement

Life Insurance

Job summary

Dedham Savings in Westwood, MA is seeking a full-time Branch Customer Service Associate to support sales and service objectives and maintain excellent customer relations.

You will greet customers, open/close accounts, cross-sell banking products, handle transactions, process inquiries, and participate in branch training. The role emphasizes regulatory compliance, data security, and teamwork within a community bank culture.

Qualifications

• High school diploma or GED required.
• Minimum 1+ years of customer service or teller experience.
• Demonstrated communication, customer service, and organizational skills.
• Basic knowledge of bank products and services.
• Able to operate standard office equipment and computer terminals.

Responsibilities

• Greet customers and provide courteous service in person and by phone.
• Open and close accounts and process a wide variety of transactions.
• Explain and cross-sell banking products and services.
• Maintain knowledge of bank products and services and regulatory requirements.
• Perform teller duties as needed and assist with daily branch operations.

Skills

Customer service

Communication skills

Cash handling

Office equipment

Banking product knowledge

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Banking software basics

Job description

Dedham Savings in Westwood, MA is seeking a full-time Branch Customer Service Associate to support sales and service objectives and maintain excellent customer relations.

You will greet customers, open/close accounts, cross-sell banking products, handle transactions, process inquiries, and participate in branch training. The role emphasizes regulatory compliance, data security, and teamwork within a community bank culture.