Banking CSR — Customer Support & Account Help (PTO, 401k)

Monson Savings Bank; Wilbraham (MA); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Medical, dental and more benefits

Job summary

Monson Savings Bank in Wilbraham, MA is seeking a full-time Customer Service Representative (CSR) at our Wilbraham branch. The CSR will handle customer service and retail banking duties, open and maintain accounts, assist with debit cards, online banking and bill pay, and support relationship-building with customers.

The role requires a high school diploma and at least one year of retail banking experience, strong communication and math skills, and the ability to learn regulatory and security

Qualifications

• High School Diploma or equivalent and minimum one year of retail banking experience.
• Strong customer service skills and math aptitude.
• Ability to learn and follow regulatory and security requirements.

Responsibilities

• Opens, closes and maintains consumer and business deposit accounts and resolves customer issues.
• Assists customers with debit card, online banking and bill pay questions.
• Maintains the bank's standards for service, satisfaction and relationship building.

Skills

Customer service

Attention to detail

Math aptitude

Verbal communication

Interpersonal skills

Teamwork

Keyboard skills

Regulatory knowledge

Education

High School Diploma

Job description

Monson Savings Bank in Wilbraham, MA is seeking a full-time Customer Service Representative (CSR) at our Wilbraham branch. The CSR will handle customer service and retail banking duties, open and maintain accounts, assist with debit cards, online banking and bill pay, and support relationship-building with customers.

The role requires a high school diploma and at least one year of retail banking experience, strong communication and math skills, and the ability to learn regulatory and security