Relationship Banker

Clinton Savings Bank; West Boylston (MA); On-site; USD 24,603 - 32,800; Full time

Job summary

Clinton Savings Bank in West Boylston, MA is looking for a full-time Relationship Banker. The role involves providing excellent customer service, managing transactions, and assisting customers with banking needs while promoting various bank products.

Applicants should have at least a high school education and two years of retail banking experience. A background in banking and supervisory experience is preferred, but training will be provided for the right candidate.

Qualifications

• Minimum of a high school education.
• Two years of retail banking experience required.
• Previous banking and supervisory experience preferred.

Responsibilities

• Provide exceptional customer service and process transactions.
• Open new accounts and cross-sell bank products.
• Manage safe deposit box area and assist customers.

Skills

Customer service

Cash handling

Attention to detail

Verbal communication

Education

High school education

Job description

Relationship Banker

West Boylston, MA 01583 US

Full-time

40 hours per week including every other Saturday. Pay range: $17.86 - $23.81 hourly

Job Description

Provides level of service excellence as well as builds relationships with customers through sales and cross‑sales. Offers expertise with more complex bank services and demonstrates in‑depth product and service knowledge. Provides supervision and guidance to staff and takes complete ownership of all customers’ needs. Opens and closes the branch. Contributes to the achievement of corporate and individual goals by recognizing cross‑sell opportunities to actively promote the bank’s products and services.

• Provide exceptional customer service while promptly and efficiently processing customer transactions.
• Promotes positive public relations by providing professional and pleasant greetings in accordance with retail procedures and performance standards.
• Opens new accounts and educates customers on alternative channels for cross‑selling opportunities for additional bank products and services.
• Manages safe deposit box area in accordance with bank standards by retrieving boxes for customers, maintaining files, and assisting customers in and out of the safe deposit area.
• Inputs and maintains accurate customer information on the core data processing system.
• Balances daily work in accordance with established standards.
• Assures that appropriate documents are received, complete and properly filed in compliance with bank policies and procedures by securing adherence to all audit requirements.
• Accurately processes a variety of customer banking transactions which include deposits, withdrawals, loan payments, cashing checks, and answering questions.
• Reconciles cash drawer.
• Complies with bank operations and security procedures.

Job Requirements

Customer service, cash handling, attention to detail, and good verbal communication skills are necessary.

The position requires a minimum of a high school education and two years of retail banking experience. Previous banking and supervisory experience preferred. However, we are willing to train the right candidate with a great attitude.

Clinton Savings Bank is an EOE Vet/Disability. Member FDIC Member DIF