Bank Customer Experience & Accounts Specialist

Chambers Bank; Fort Smith (AR); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Chambers Bancshares, Inc. is seeking a Customer Service Representative to provide exceptional customer service and handle teller and new accounts duties. You will process deposits, checks, payments, and open a variety of deposit products while following compliance guidelines.

The role requires strong interpersonal skills, basic computer and math abilities, and the ability to cross-sell bank products. A professional demeanor and accuracy in handling sensitive information are essential.

Qualifications

• High school diploma or GED required; prior customer service experience preferred.
• Strong interpersonal and communication skills; professional demeanor.
• Basic computer and math skills; comfortable with teller software and account opening processes.

Responsibilities

• Provide exceptional customer service to internal and external customers at all times.
• Represent the bank professionally while performing duties.
• Process deposits, cash checks, and loan payments; maintain cash drawer and ATMs.
• Open deposit products (DDA, savings, CDs, IRAs, business accounts) and ensure compliance with BSA/AML.
• Cross-sell bank products and services to meet branch sales goals.

Skills

Customer service

Interpersonal skills

Computer skills

Math skills

Communication

Ability to work under supervision

Education

High School Diploma/GED

Tools

Host computer system

Word processing

Spreadsheets

Account opening software

Job description

Chambers Bancshares, Inc. is seeking a Customer Service Representative to provide exceptional customer service and handle teller and new accounts duties. You will process deposits, checks, payments, and open a variety of deposit products while following compliance guidelines.

The role requires strong interpersonal skills, basic computer and math abilities, and the ability to cross-sell bank products. A professional demeanor and accuracy in handling sensitive information are essential.