Bank CSR: Customer Experience Pro | Full Benefits

Exchange Bank: Relationships You can Bank On; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Exchange Bank in Omaha seeks a Customer Service Representative to greet customers in-person and by phone, ensuring outstanding service and accurate processing of transactions.

The CSR will maintain knowledge of bank products, identify customer needs, and refer to specialists as needed, while upholding a professional appearance.

Candidates should have strong communication, math, and computer skills, with accuracy and confidentiality in a teamwork-oriented environment.

Qualifications

• High school diploma or equivalent required.
• Strong customer service mindset and ability to communicate clearly.
• Cash handling experience preferred.
• Excellent communication and customer relations skills.
• Proficient keyboarding, calculator use and PC skills.
• Excellent organizational skills with multi-tasking ability.
• Ability to work well in a team and maintain confidentiality.
• Strong attention to detail and accuracy in all tasks.

Responsibilities

• Process deposits, withdrawals, loan payments and cashier’s checks per procedures.
• Balance cash drawer daily and ensure transaction accuracy.
• Identify fraudulent activity to prevent losses.
• Maintain logs and records with accuracy and accountability.
• Maintain knowledge of the bank's products and services.
• Adhere to regulatory requirements relevant to the role.

Skills

Customer service

Math skills

Cash handling

Communication

Keyboarding/PC skills

Organizational skills

Teamwork

Attention to detail

Confidential information handling

Education

High School diploma or equivalent

Job description

Exchange Bank in Omaha seeks a Customer Service Representative to greet customers in-person and by phone, ensuring outstanding service and accurate processing of transactions.

The CSR will maintain knowledge of bank products, identify customer needs, and refer to specialists as needed, while upholding a professional appearance.

Candidates should have strong communication, math, and computer skills, with accuracy and confidentiality in a teamwork-oriented environment.