Customer Service Rep

Exchange Bank: Relationships You can Bank On; Omaha (NE); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full benefits package

Descrizione del lavoro

Exchange Bank in Omaha seeks a Customer Service Representative to greet customers in-person and by phone, ensuring outstanding service and accurate processing of transactions.

The CSR will maintain knowledge of bank products, identify customer needs, and refer to specialists as needed, while upholding a professional appearance.

Candidates should have strong communication, math, and computer skills, with accuracy and confidentiality in a teamwork-oriented environment.

Competenze

• High school diploma or equivalent required.
• Strong customer service mindset and ability to communicate clearly.
• Cash handling experience preferred.
• Excellent communication and customer relations skills.
• Proficient keyboarding, calculator use and PC skills.
• Excellent organizational skills with multi-tasking ability.
• Ability to work well in a team and maintain confidentiality.
• Strong attention to detail and accuracy in all tasks.

Mansioni

• Process deposits, withdrawals, loan payments and cashier’s checks per procedures.
• Balance cash drawer daily and ensure transaction accuracy.
• Identify fraudulent activity to prevent losses.
• Maintain logs and records with accuracy and accountability.
• Maintain knowledge of the bank's products and services.
• Adhere to regulatory requirements relevant to the role.

Conoscenze

Customer service

Math skills

Cash handling

Communication

Keyboarding/PC skills

Organizational skills

Teamwork

Attention to detail

Confidential information handling

Formazione

High School diploma or equivalent

Descrizione del lavoro

The Customer Service Representative (CSR) provides the first point of contact for all customers visiting the bank in- person and by telephone. The primary goal of the CSR is to ensure an outstanding customer experience with each customer visit. The successful candidate will obtain this goal by utilizing effective listening and communication skills when working with customers, maintain a current and working knowledge of all products and services offered by the bank, efficiently process listed responsibilities, effectively identify customer needs, and refer customers to specialized areas of the bank when necessary. As the first point of contact, CSR’s often provide the first impression of the bank and are expected to maintain a professional conduct and appearance at all times.

Job Responsibilities

• Efficiently process the following type of transactions per bank procedures: checking and savings deposits, check cashing, savings withdrawals, processing loan payments. The sale of cashier’s checks, money orders, and convenience cards. Assist with night depository, vault duties and scanning as assigned.
• Maintain accuracy of transactions and verify accuracy by balancing the cash drawer daily.
• Identify fraudulent activity to help prevent potential loss for the bank.
• Maintain logs and records related to responsibilities with accuracy and accountability.
• Maintain a well developed and current working knowledge of the complete line of products and services offered by the bank.
• Maintain a well developed and current knowledge of all regulatory requirements related to job responsibilities.

Job Qualifications/Requirements

• High School diploma or equivalent required.
• Basic math skills and strong customer service.
• Cash handling experience/previous CSR/Teller experience preferred.
• Excellent communication and customer relation skills required.
• Excellent keyboarding, calculator and personal computer skills required.
• Organizational skills and the ability to efficiently handle multiple tasks in a professional manner.
• Ability to work in a team environment.
• High level of accuracy with attention to detail and ability to handle confidential information.

Full Time position with full benefits package available.

Exchange Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran.