Bank Card Services & Fraud Support Specialist

Texas Bank and Trust; Longview (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Bank and Trust in Longview is seeking a Card Services Associate to assist in the bank cards department, covering debit, credit, and gift cards, while delivering secure, accurate customer service.

The role focuses on building trusted advisory relationships with internal and external customers, maintaining confidentiality, and thriving in a fast-paced team to support customers' financial goals.

Qualifications

• High school diploma or equivalent required.
• 1–2 years banking experience preferred.
• Proficient use of a PC and Microsoft Office.

Responsibilities

• Assist in front-end card service inquiries (calls, emails, secure messages).
• Assist with card activation, loss/theft, new card creation, or replacements.
• Process credit card payments and review fraud alerts.
• Handle gift card inquiries and loads.
• Perform daily posting and settlement of card items.

Skills

Customer service

Confidentiality

Communication

Teamwork

Education

High school diploma

Tools

Microsoft Office

PC/keyboard skills

Job description

Texas Bank and Trust in Longview is seeking a Card Services Associate to assist in the bank cards department, covering debit, credit, and gift cards, while delivering secure, accurate customer service.

The role focuses on building trusted advisory relationships with internal and external customers, maintaining confidentiality, and thriving in a fast-paced team to support customers' financial goals.