Bakery Training Lead | Develop World‑Class Teams

Levain Bakery; Boston (MA); On-site; USD 55,159,000 - 60,890,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

401K with Company Match

Paid Parental Leave

Job summary

Levain Bakery is seeking a Certified Trainer in Boston, MA to lead training and coaching within the bakery, delivering programs with MIX and upholding our brand standards.

You will train front- and back-of-house staff, ensure consistent guest experiences, and manage onboarding for new hires while collaborating with management to maintain excellence.

Ideal candidates have 1+ year of food-service training experience, strong communication skills, and reliable availability mornings/evenings.

Qualifications

• Minimum 1 year of food service, QSR, or retail experience.
• Proficient in using training systems and technology, such as MIX.
• Open availability: mornings, nights, weekends, and holidays.
• Read and communicate in English, both verbally and in writing.
• Must have valid DOH Certification & additional regional required food handlers’ certifications.

Responsibilities

• Lead with curiosity and compassion by showing care for your co‑workers and build meaningful connections that broaden your perspective.
• Display a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operations.
• Facilitate open, clear, and timely communication with your team members and management.
• Stay informed about new products, procedures, and promotions.
• Provide tactful feedback to ensure employees meet company standards.
• Facilitate initial and ongoing training sessions for team members and new hires, utilizing company training materials.
• Foster continuous learning by encouraging team members to engage in self‑driven development beyond formal training.
• Greet customers with a warm and welcoming demeanor.
• Ensure every guest receives consistent, accurate, high‑quality service that reflects Levain’s brand standard.

Skills

Customer service

Training systems

English proficiency

Food handler cert

Tools

MIX

Job description

Levain Bakery is seeking a Certified Trainer in Boston, MA to lead training and coaching within the bakery, delivering programs with MIX and upholding our brand standards.

You will train front- and back-of-house staff, ensure consistent guest experiences, and manage onboarding for new hires while collaborating with management to maintain excellence.

Ideal candidates have 1+ year of food-service training experience, strong communication skills, and reliable availability mornings/evenings.