Certified Trainer - Back Bay

Levain Bakery; Boston (MA); On-site; USD 55,159,000 - 60,890,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

401K with Company Match

Paid Parental Leave

Job summary

Levain Bakery is seeking a Certified Trainer in Boston, MA to lead training and coaching within the bakery, delivering programs with MIX and upholding our brand standards.

You will train front- and back-of-house staff, ensure consistent guest experiences, and manage onboarding for new hires while collaborating with management to maintain excellence.

Ideal candidates have 1+ year of food-service training experience, strong communication skills, and reliable availability mornings/evenings.

Qualifications

• Minimum 1 year of food service, QSR, or retail experience.
• Proficient in using training systems and technology, such as MIX.
• Open availability: mornings, nights, weekends, and holidays.
• Read and communicate in English, both verbally and in writing.
• Must have valid DOH Certification & additional regional required food handlers’ certifications.

Responsibilities

• Lead with curiosity and compassion by showing care for your co‑workers and build meaningful connections that broaden your perspective.
• Display a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operations.
• Facilitate open, clear, and timely communication with your team members and management.
• Stay informed about new products, procedures, and promotions.
• Provide tactful feedback to ensure employees meet company standards.
• Facilitate initial and ongoing training sessions for team members and new hires, utilizing company training materials.
• Foster continuous learning by encouraging team members to engage in self‑driven development beyond formal training.
• Greet customers with a warm and welcoming demeanor.
• Ensure every guest receives consistent, accurate, high‑quality service that reflects Levain’s brand standard.

Skills

Customer service

Training systems

English proficiency

Food handler cert

Tools

MIX

Job description

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for "the cookie."\

From the start, Pam, Connie, and the team baked everything fresh on‑site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Our Vision:

To give rise to lifelong memories

Our Mission:

To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values:

• Welcome All- We are all in it together


• Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other


• Lead with Heart- We operate with empathy and integrity


• Rise Up- We take initiative to make things better


• Savor It- We are present and find the fun!

THE ROLE: CERTIFIED TRAINER

Certified Trainers are the gold standard of all things Levain: how we treat each other, our customers, and our products.

Certified Trainers are responsible for all aspects of training and coaching within the bakery. Certified Trainers serve as ambassadors of the Levain brand, ensuring that all team members are well‑trained and embody the values and standards of our bakery.

Certified Trainers utilize our training system, MIX, to deliver comprehensive training programs and support continuous development.

What We’re Looking For

• People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members


• Strong communication & interpersonal skills; team-oriented with a positive attitude


• Maintain a high level of professionalism and care: be adaptable, flexible, and patient


• Must be reliable, responsible, and punctual


• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled


• Detail-oriented and proactive in identifying and addressing training needs


• Embody and promote the values and standards of Levain Bakery

Job Responsibilities

Team Collaboration

• Lead with curiosity and compassion by showing care for your co‑workers and build meaningful connections that broaden your perspective


• Display a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operations


• Facilitate open, clear, and timely communication with your team members and management


• Stay informed about new products, procedures, and promotions

Training and Development

• Stay informed about new products, procedures, and promotion


• Provide tactful feedback to ensure employees meet company standards


• Facilitate initial and ongoing training sessions for team members and new hires, utilizing company training materials


• Foster continuous learning by encouraging team members to engage in self‑driven development beyond formal training

Customer Service

• Greet customers with a warm and welcoming demeanor


• Ensure every guest receives consistent, accurate, high‑quality service that reflects Levain’s brand standard


• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery


• Resolve customer issues promptly and courteously and operate with empathy

Operations

• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards


• Adept knowledge of Toast POS system


• Ensure all in‑store and third‑party delivery (3PD) orders are accurate and safely prepared


• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces


• Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management

Requirements

• Minimum 1 year of food service, QSR, or retail experience; experience in training and coaching preferred


• Proficient in using training systems and technology, such as MIX


• Open availability: ability to work mornings, nights, weekends, and holidays


• Ability to lift/push 25-50 pounds


• Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs


• Read and communicate in English, both verbally and in writing


• Utilize basic computer skills (Email, Microsoft Office)


• Must have valid DOH Certification & additional regional required food handlers’ certifications

Compensation & Benefits

• $19.25-21.25/hour + tips + up to 10% quarterly bonus potential


• Health, Vision, Dental Insurance


• Employer-funded Healthcare Reimbursement Account


• Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike-Share Reimbursement


• 14 Weeks Fully Paid Parental Leave


• One Week of Paid Time Off


• 401K with 3.5% Company Match

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.

Requirements

Evening, Holiday and Weekend availability required