Bakery Team Lead: Customer Joy & Growth

010 Weis Markets, Inc.; Town of Montana (WI); On-site; USD 44,000 - 60,000; Full time

Job summary

Weis Markets in Wisconsin is seeking a Bakery Supervisor to lead daily bakery operations, decorate cakes, manage inventory, schedule associates, uphold recipes, and ensure freshness and customer service.

You will assist Bakery Manager, supervise associates, monitor deliveries, control costs, train staff, and maintain logs; prior decorating experience preferred; HS diploma required and 2 years of retail/food service management experience preferred.

Qualifications

• High School diploma or general education degree (GED) required.
• Associate or bachelor’s degree in business related or food service-related field desirable.
• Minimum 2 years’ experience in management in retail/restaurant/supermarket environment.
• Previous decorating experience preferred.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Smiles and greets customers, answers customer questions and helps resolve customer issues promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
• Takes customer orders over the phone or in person at the store with a pleasant and positive attitude.
• Determines what the customer is looking for in terms of size, flavor and appearance.
• Creates the finished decorated product in timely fashion.
• Decorates cakes and other bakery products using dye, specific designs or by creating custom designs.
• Uses variety of creams, frostings and fillings with consistent outcome.
• Makes icing for cakes and other related products.
• Adheres to company approved recipes.
• Supervises associates within the department in partnership with or absence of the department manager.
• Assists Bakery Manager in day-to-day functions of Bakery operations such as merchandising, ad execution, associate engagement and customer service.
• Performs duties of Bakery Manager in their absence.
• Oversees department inventories by tracking weekly sales reports, product orders and supplies to ensure successful period-end physical inventory.
• Assists with scheduling all Bakery associates, participates in training, rewards and recognizes performance and delegates work assignments to effectively utilize talents and abilities while maximizing profits for the department.
• Utilizes the Learning Management System (LMS) current and new associates.
• Develops and implements merchandising plans that meet financial goals.
• Knowledgeable on weekly ads and specials to ensure correct pricing and production amounts.
• Continuously improves knowledge of produced merchandise.
• Adheres to and enforces company policy of production logs.
• Checks and verifies all department deliveries and invoices to ensure accurate billing.
• May help unload merchandise and transport to sales floor or storage area.
• Enforces and follows department practices regarding receiving, dating and restocking to ensure product rotation.
• Monitors product quality and freshness.
• Breaks down deliveries.
• Controls department expenses by improving operations and efficiencies, controls labor costs and reduces losses due to damages, spoiled product and shrink.
• Ensures associates correctly follow company recipes for prepared products.
• Maintains freshness by properly removing and recording out of code products.
• Completes required product logs.
• Keeps bakery department well stocked and appealing to meet customer demand.
• Smiles and greets customers, makes suggestions, answers questions about various products.
• Help resolve customer concerns in a prompt and courteous manner.
• Ensures that merchandise is fresh, in saleable condition and properly priced with the correct signage.
• Handles spoiled and damaged product, or product that is close to expiration, according to company procedures and standards.
• Removes product that is not saleable to ensure quality.
• May assist with the production of breads, pastries and other baked goods to sell.
• Adheres to use of production logs and company approved recipes.
• Ensures smooth workflow within department by cooperating with co-workers and superiors.
• Strive to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

Education

High School diploma or GED

Associate or bachelor’s degree in business related or food service-related field desirable

Job description

Weis Markets in Wisconsin is seeking a Bakery Supervisor to lead daily bakery operations, decorate cakes, manage inventory, schedule associates, uphold recipes, and ensure freshness and customer service.

You will assist Bakery Manager, supervise associates, monitor deliveries, control costs, train staff, and maintain logs; prior decorating experience preferred; HS diploma required and 2 years of retail/food service management experience preferred.