Bakery Store Manager — Lead Guest Experience & Ops

Chip City; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Plan

Paid Time Off

50% Off employee discount

Commuter benefits

Job summary

Chip City in New York is seeking a Store Manager to lead the guest experience and guide daily bakery operations with positivity, precision, and professionalism.

You will coach the Cookie Crew, uphold brand standards across in-store, pickup, and delivery, and resolve guest concerns quickly and empathetically. This role emphasizes teamwork, clear communication, and hands-on leadership in a fast-paced environment.

Qualifications

• 1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment.
• Strong leadership, motivates, coaches, and leads by example.
• Excellent communication: clear, friendly, confident, and solution oriented.
• Experience in a fast-paced, high-volume environment.
• Strong understanding of food safety and sanitation practices.
• Comfortable using POS systems, scheduling tools, and basic reporting.
• Passion for creating memorable, customer focused experiences.
• Holds a Food Protection Certification (or willing to obtain).
• Successfully completes training to uphold Chip City standards.

Responsibilities

• Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest.
• Maintain hospitality standards across in-store, pickup, and delivery.
• Resolve guest concerns with empathy, professionalism, and speed.
• Model positive energy, professionalism, and teamwork.
• Conduct performance check-ins, deliver feedback, and support development.
• Oversee daily store operations, opening, midday, and closing routines.
• Lead production planning to meet customer demand and ensure food safety.
• Maintain a clean, safe bakery environment at all times.
• Execute marketing initiatives, loyalty promotions, and flavor launches.
• Track KPIs and identify opportunities to improve sales and service.
• Build weekly schedules balancing labor needs and availability.
• Manage callouts, scheduling coverage, and labor cost control.
• Oversee inventory management, ordering, and waste control.
• Ensure equipment is maintained and functional.
• Communicate clearly with the Multi Unit Manager and team.
• Uphold Chip City policies, procedures, and brand standards.
• Ensure cash handling, safety, and security protocols are followed.

Skills

Supervisory experience

Leadership

Communication

Food service

Customer focus

Fast-paced environment

POS systems

Scheduling tools

Reporting

Tools

POS systems

Scheduling tools

Reporting tools

Job description

Chip City in New York is seeking a Store Manager to lead the guest experience and guide daily bakery operations with positivity, precision, and professionalism.

You will coach the Cookie Crew, uphold brand standards across in-store, pickup, and delivery, and resolve guest concerns quickly and empathetically. This role emphasizes teamwork, clear communication, and hands-on leadership in a fast-paced environment.