Store Manager - Merrick

Chip City; Town of Hempstead (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Chip City is seeking a Store Manager to lead the guest experience and daily bakery operations. You’ll model leadership, uphold brand standards, and empower Cookie Crew Members to deliver warm hospitality.

This role emphasizes teamwork, clear communication, and hands-on management to ensure food safety, schedule accuracy, and strong store performance across opening, mid-day, and closing shifts.

Responsibilities

• Lead with a customer-first mindset, ensuring warm, memorable guest interactions.
• Maintain hospitality standards across in-store, pickup, and delivery touchpoints.
• Resolve guest concerns with empathy, professionalism, and speed.
• Model positive energy, professionalism, and teamwork on every shift.
• Conduct performance check-ins, provide feedback, and support development.
• Foster an inclusive, supportive, and fun work culture.
• Oversee daily store operations, including opening, midday, and closing routines.
• Lead and support accurate production planning to meet customer demand.
• Ensure adherence to food safety, sanitation, and health regulations.
• Maintain a clean, safe, and organized bakery environment at all times.
• Execute marketing initiatives, loyalty promotions, and flavor launches.
• Track KPIs and identify opportunities to improve sales and service.

Job description

Summary of Role – Lead the Chip City Experience

At Chip City, we’re all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You’ll lead by example—bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you’ll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands‑on leadership, clear communication, and building a strong, collaborative store culture.

Primary Responsibilities

Guest Experience & Hospitality

• Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest
• Maintain Chip City’s hospitality standards across all touchpoints - in-store, pickup, and delivery
• Resolve guest concerns with empathy, professionalism, and speed
• Model positive energy, professionalism, and teamwork at all times
• Conduct performance check-ins, deliver feedback, and support ongoing development
• Foster an inclusive, supportive, and fun work culture

Operations & Execution

• Oversee daily store operations, ensuring smooth opening, midday, and closing routines
• Lead and support accurate production planning to meet customer demand
• Ensure adherence to food safety, sanitation, and health department regulations
• Maintain a clean, safe, and organized bakery environment at all times

Sales & Business Performance

• Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches
• Track key performance indicators (KPIs) and identify opportunities to improve sales and service