Store Manager: Lead Guest Experience & Team (PTO & 401k)

Triwill Group; Boston (MA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Up to 10 days of Paid Time Off

401(k) Retirement Plan

Free shift cookie and beverage

50% Off employee discount

Commuter benefits with pre‑tax savings

Job summary

Chip City in Boston is seeking a Store Manager to lead the guest experience and daily store operations. You’ll coach Cookie Crew Members, uphold brand standards, and foster a positive, collaborative culture.

You will manage openings and closings, ensure quality and presentation of cookies and beverages, drive sales for boxes and seasonal offerings, and track KPIs to improve service. This hands-on leadership role requires clear communication and a passion for customer-focused service.

Qualifications

• 1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment.
• Strong leadership skills, motivates, coaches, and leads by example.
• Excellent communication skills, clear, friendly, confident, and solution oriented.
• Experience in a fast‑paced, high‑volume environment.
• Strong understanding of food safety and sanitation practices.
• Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure.
• Comfortable using POS systems, scheduling tools, and basic reporting.
• Passion for creating memorable, customer focused experiences.
• Holds a Food Protection Certification (or is willing to obtain one where required).
• Successfully completes all training programs to uphold Chip City standards.

Responsibilities

• Lead with a customer‑first mindset, ensuring warm, memorable interactions for every guest.
• Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences.
• Oversee daily store operations, ensuring smooth opening, midday, and closing routines.
• Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings.
• Track KPIs and identify opportunities to improve sales and service.
• Build effective weekly schedules that balance labor needs, team availability, and business demands.
• Manage callouts and shift coverage to maintain smooth operations.
• Monitor labor costs and adjust when necessary while maintaining service levels.
• Oversee inventory management, including ordering, receiving, stock rotation, and waste control.
• Keep all equipment operational, performing routine checks and submitting timely maintenance requests.
• Communicate clearly and consistently with the Multi Unit Manager and team.
• Uphold all Chip City policies, procedures, and brand standards.
• Ensure compliance with cash handling, safety, and security protocols.

Skills

Leadership

Communication

Customer service

Multitasking

Food safety

POS systems

Scheduling tools

Team development

Problem solving

Tools

POS systems

Job description

Chip City in Boston is seeking a Store Manager to lead the guest experience and daily store operations. You’ll coach Cookie Crew Members, uphold brand standards, and foster a positive, collaborative culture.

You will manage openings and closings, ensure quality and presentation of cookies and beverages, drive sales for boxes and seasonal offerings, and track KPIs to improve service. This hands-on leadership role requires clear communication and a passion for customer-focused service.