Store Manager - Astoria

Chip City; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Plan

Paid Time Off

50% Off employee discount

Commuter benefits

Job summary

Chip City in New York is seeking a Store Manager to lead the guest experience and guide daily bakery operations with positivity, precision, and professionalism.

You will coach the Cookie Crew, uphold brand standards across in-store, pickup, and delivery, and resolve guest concerns quickly and empathetically. This role emphasizes teamwork, clear communication, and hands-on leadership in a fast-paced environment.

Qualifications

• 1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment.
• Strong leadership, motivates, coaches, and leads by example.
• Excellent communication: clear, friendly, confident, and solution oriented.
• Experience in a fast-paced, high-volume environment.
• Strong understanding of food safety and sanitation practices.
• Comfortable using POS systems, scheduling tools, and basic reporting.
• Passion for creating memorable, customer focused experiences.
• Holds a Food Protection Certification (or willing to obtain).
• Successfully completes training to uphold Chip City standards.

Responsibilities

• Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest.
• Maintain hospitality standards across in-store, pickup, and delivery.
• Resolve guest concerns with empathy, professionalism, and speed.
• Model positive energy, professionalism, and teamwork.
• Conduct performance check-ins, deliver feedback, and support development.
• Oversee daily store operations, opening, midday, and closing routines.
• Lead production planning to meet customer demand and ensure food safety.
• Maintain a clean, safe bakery environment at all times.
• Execute marketing initiatives, loyalty promotions, and flavor launches.
• Track KPIs and identify opportunities to improve sales and service.
• Build weekly schedules balancing labor needs and availability.
• Manage callouts, scheduling coverage, and labor cost control.
• Oversee inventory management, ordering, and waste control.
• Ensure equipment is maintained and functional.
• Communicate clearly with the Multi Unit Manager and team.
• Uphold Chip City policies, procedures, and brand standards.
• Ensure cash handling, safety, and security protocols are followed.

Skills

Supervisory experience

Leadership

Communication

Food service

Customer focus

Fast-paced environment

POS systems

Scheduling tools

Reporting

Tools

POS systems

Scheduling tools

Reporting tools

Job description

Summary of Role – Lead the Chip City Experience

At Chip City, we’re all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You’ll lead by example- bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you’ll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands‑on leadership, clear communication, and building a strong, collaborative store culture.

Primary Responsibilities:

Guest Experience & Hospitality

• Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest
• Maintain Chip City’s hospitality standards across all touchpoints - in-store, pickup, and delivery
• Resolve guest concerns with empathy, professionalism, and speed
• Model positive energy, professionalism, and teamwork at all times
• Conduct performance check‑ins, deliver feedback, and support ongoing development
• Foster an inclusive, supportive, and fun work culture

Operations & Execution

• Oversee daily store operations, ensuring smooth opening, midday, and closing routines
• Lead and support accurate production planning to meet customer demand
• Ensure adherence to food safety, sanitation, and health department regulations
• Maintain a clean, safe, and organized bakery environment at all times

Sales & Business Performance

• Execute marketing initiatives, loyalty program promotions, and limited‑time flavor launches
• Track key performance indicators (KPIs) and identify opportunities to improve sales and service

Staffing & Scheduling

• Build effective weekly schedules that balance labor needs, team availability, and business demands
• Manage callouts and shift coverage to maintain smooth operations
• Monitor labor costs and adjust when necessary while maintaining service levels

Inventory & Equipment

• Oversee inventory management, including ordering, receiving, stock rotation, and waste control
• Keep all equipment operational, performing routine checks and submitting timely maintenance requests

Communication & Compliance

• Communicate clearly and consistently with the Multi Unit Manager and team
• Uphold all Chip City policies, procedures, and brand standards
• Ensure compliance with cash handling, safety, and security protocols

Required Skills & Experience

• 1-2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
• Strong leadership skills, motivates, coaches, and leads by example
• Excellent communication skills, clear, friendly, confident, and solution oriented
• Experience in a fast-paced, high-volume environment
• Strong understanding of food safety and sanitation practices
• Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
• Comfortable using POS systems, scheduling tools, and basic reporting
• Passion for creating memorable, customer focused experiences
• Holds a Food Protection Certification (or is willing to obtain one where required)
• Successfully completes all training programs to uphold Chip City standards

Physical Requirements:

• Able to stand for extended periods and operate a cash register or related equipment
• Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
• Comfortable performing repetitive motions for extended periods
• Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Medical, Dental, and Vision insurance plans
• Up to 10 days of Paid Time Off (PTO)
• 401(k) Retirement Plan
• 50% Off employee discount
• Commuter benefits with pre-tax savings