Bakery Shift Leader — Lead Ops & Guest Experience

Insomnia Cookies; Evanston (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Early wage access

Flexible scheduling

Employee discount

Job summary

Insomnia Cookies is seeking a Shift Leader to guide bakery operations during shifts, bake and package orders, and deliver exceptional guest experiences. You will coach Cookie Crew members, delegate tasks, and ensure fast, accurate service in a busy environment.

Ideal candidates have 1+ year in customer-focused roles, strong communication, and a positive attitude. Evening, late-night, weekend, and holiday availability are often required, with a fast-paced but supportive team culture.

Qualifications

• Minimum 1+ year in retail, restaurant, hospitality, or customer-focused environments.
• Strong communication and organization are essential.
• Ability to thrive in a fast-paced, team-oriented setting.
• Positive attitude with a guest‑first approach.

Responsibilities

• Lead bakery operations during shifts to ensure a great guest experience from start to finish.
• Bake, package, and prepare orders while delivering friendly service.
• Coach and motivate Cookie Crew teammates with direction and feedback.
• Prioritize and delegate tasks to keep operations efficient and meet guest demand.

Skills

Customer service

Communication

Teamwork

Problem solving

Attendance reliability

Job description

Insomnia Cookies is seeking a Shift Leader to guide bakery operations during shifts, bake and package orders, and deliver exceptional guest experiences. You will coach Cookie Crew members, delegate tasks, and ensure fast, accurate service in a busy environment.

Ideal candidates have 1+ year in customer-focused roles, strong communication, and a positive attitude. Evening, late-night, weekend, and holiday availability are often required, with a fast-paced but supportive team culture.