Bakery Shift Leader — Flexible Scheduling & Warm Cookies

Insomnia Cookies; Charlotte (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access (get paid the next d

Flexible scheduling

Employee discount (free cookies!)

Job summary

Insomnia Cookies is seeking a Shift Leader to guide bakery operations, bake and pack orders, and deliver an exceptional guest experience. You’ll lead by example, working with the Cookie Crew to keep the bakery running smoothly and meet demand.

You will coach and motivate team members, delegate tasks, maintain quality and safety standards, and handle cash responsibilities during your shift. Join a fast-growing brand that values leadership.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish
• Bake, package, and prepare orders while providing exceptional guest service
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service
• Handle cash management, register accountability, and deposits
• Communicate important updates and partner with store leadership to keep the bakery operating at its best
• Jump in wherever needed to help your team succeed

Job description

Insomnia Cookies is seeking a Shift Leader to guide bakery operations, bake and pack orders, and deliver an exceptional guest experience. You’ll lead by example, working with the Cookie Crew to keep the bakery running smoothly and meet demand.

You will coach and motivate team members, delegate tasks, maintain quality and safety standards, and handle cash responsibilities during your shift. Join a fast-growing brand that values leadership.