Bakery Shift Lead — Lead a Cookie Crew & Delight Guests

Insomnia Cookies; South Bend (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Early Wage Access (get paid the next日)

Flexible scheduling

Employee discount (free cookies!)

Job summary

Insomnia Cookies in Indiana is seeking a Shift Leader to guide bakery operations, bake, package, and prepare orders while delivering an exceptional guest experience. You’ll work side-by-side with the Cookie Crew, coach teammates, and lead by example each shift.

If you thrive in a fast-paced, people-oriented environment, enjoy coaching others, and are 18+, this role offers flexible scheduling, competitive pay, and opportunities to grow within a rapidly expanding bakery brand.

Qualifications

• 1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment.
• Strong communication, organization, and problem-solving skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Positive attitude with a passion for delivering exceptional guest experiences.

Responsibilities

• Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
• Bake, package, and prepare orders while providing exceptional guest service.
• Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
• Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
• Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
• Handle cash management, register accountability, and deposits.
• Communicate important updates and partner with store leadership to keep the bakery operating at its best.
• Jump in wherever needed to help your team succeed.

Skills

Customer service

Communication

Team leadership

Job description

Insomnia Cookies in Indiana is seeking a Shift Leader to guide bakery operations, bake, package, and prepare orders while delivering an exceptional guest experience. You’ll work side-by-side with the Cookie Crew, coach teammates, and lead by example each shift.

If you thrive in a fast-paced, people-oriented environment, enjoy coaching others, and are 18+, this role offers flexible scheduling, competitive pay, and opportunities to grow within a rapidly expanding bakery brand.