Bakery Shift Lead: Flexible Schedule & Guest Experience

Pho Prime, LLC; Costa Mesa (CA); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Flexible schedule

Free non-slip shoes

Birthday month PTO with cake

Company holidays off

Pet rescue reimbursement

Flexible return to work schedule for M

Job summary

SusieCakes in Costa Mesa, CA, is seeking a Guest Service Team Leader to manage the on-duty guest experience and ensure premium service for every guest. This role requires leading a team, maintaining service quality, and collaborating with the culinary team to exceed guest expectations.

The position offers a full-time schedule with a permanent status, and compensation of $21.00–$22.00 per hour. Applicants must have excellent communication skills and reliable transportation.

Qualifications

• Two years of experience in a customer service environment preferred.
• Excellent verbal and written communication skills.
• Ability to adapt to a flexible schedule according to business needs.

Responsibilities

• Ensure positive guest and team member experience on duty.
• Communicate product offerings and updates to the team.
• Drive product sales by partnering with culinary team for guest experience.
• Oversee daily operations including meals, breaks, and safety procedures.

Skills

Customer service

Communication

Flexible schedule

Education

Associates or Bachelors degree in Business or Hospitality preferred

High school diploma or GED required

Job description

SusieCakes in Costa Mesa, CA, is seeking a Guest Service Team Leader to manage the on-duty guest experience and ensure premium service for every guest. This role requires leading a team, maintaining service quality, and collaborating with the culinary team to exceed guest expectations.

The position offers a full-time schedule with a permanent status, and compensation of $21.00–$22.00 per hour. Applicants must have excellent communication skills and reliable transportation.