Bakery Guest Experience Lead (Shift)

SusieCakes Bakery; Larkspur (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible work schedule

Free non-slip shoes annually

Birthday month PTO with complimentary cake

Company holidays off

Medical, dental, vision insurance

Vacation and 401k

Pet rescue reimbursement and insurance

Generous dessert discounts

Job summary

SusieCakes Bakery in Larkspur, California is seeking a Guest Service Team Leader to ensure an exceptional guest experience. The ideal candidate will have a background in customer service and will be responsible for maintaining service quality standards.

Key responsibilities include managing guest feedback, communicating product offerings, and collaborating with the culinary team to enhance guest interactions. The role offers a flexible work schedule and several attractive benefits, including medical insurance and complimentary birthday PTO.

Qualifications

• Two years of experience in a customer service environment preferred.
• Excellent verbal and written communication skills.
• Must have reliable transportation.

Responsibilities

• Ensure positive guest and team member experience.
• Driving product sales through team collaboration.
• Managing daily communication log and food safety procedures.

Skills

Customer service experience

Communication skills

Adaptability

Education

High school diploma or GED

Associates or Bachelors degree in Business or Hospitality

Job description

SusieCakes Bakery in Larkspur, California is seeking a Guest Service Team Leader to ensure an exceptional guest experience. The ideal candidate will have a background in customer service and will be responsible for maintaining service quality standards.

Key responsibilities include managing guest feedback, communicating product offerings, and collaborating with the culinary team to enhance guest interactions. The role offers a flexible work schedule and several attractive benefits, including medical insurance and complimentary birthday PTO.