Bakery Shift Lead — Guest Experience

SusieCakes Bakery; Costa Mesa (CA); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Flexible work schedule

Free non-slip shoes (annually!)

Birthday month PTO with complimentary

Company holidays off (Thanksgiving, 12

Medical, dental, vision insurance

Vacation, 401k, FSA

Pet rescue reimbursement and pet 보험

Flexible return to work schedule formT

Generous discounts to all our desserts

Job summary

SusieCakes Bakery in Costa Mesa, CA is seeking a Guest Service Team Leader to oversee the on-duty guest experience and ensure premium service at every touchpoint.

You will coordinate with the culinary team to highlight cake and bakery offerings, drive sales, and maintain daily logs, breaks, and safety protocols while fostering a welcoming, neighborhood bakery atmosphere for guests and team members alike.

Qualifications

• Two years of experience in a customer service environment preferred.
• Experience in quick service food handling is a plus
• Excellent verbal and written communication skills
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation

Responsibilities

• Ensure positive guest and team member experience. Responding & addressing guests who are dissatisfied with service and/or product.
• Communicating to the team’s product offerings, new company initiatives and general updates about the bakery
• Driving product sales by creating a strong partnership with culinary team to make sure the guest experience is above expectations
• Operations focused: Managing daily communication log, meal breaks, food safety and COVID procedures

Skills

Customer service

Communication skills

Flexible schedule

Education

Business/Hospitality degree

High school diploma or GED

Job description

SusieCakes Bakery in Costa Mesa, CA is seeking a Guest Service Team Leader to oversee the on-duty guest experience and ensure premium service at every touchpoint.

You will coordinate with the culinary team to highlight cake and bakery offerings, drive sales, and maintain daily logs, breaks, and safety protocols while fostering a welcoming, neighborhood bakery atmosphere for guests and team members alike.