Bakery Shift Lead: Elevate Customer Experience

Carlo's Bakery Port Authority; City of Niagara Falls (NY); On-site; USD 22,041 - 30,307; Full time

Job summary

Carlos Bakery is seeking a Shift Lead to model professional, energetic customer service while guiding the team through busy shifts. You will greet customers, ensure high service standards, monitor product quality and cleanliness, and assist with training and daily operations in a fast-paced bakery environment.

The role requires a high school diploma, the ability to work 8+ hour shifts, and flexibility to cover weekends and holidays. Strong communication and teamwork are essential for success.

Qualifications

• Customer-focused experience required.
• Professional demeanor and high energy.
• Ability to work in a busy environment.
• Flexibility to work weekends and holidays.

Responsibilities

• Arrive promptly in full uniform on your scheduled shift.
• Greet customers and ensure courteous, friendly service.
• Resolve customer issues quickly and efficiently.
• Maintain store cleanliness and presentable displays according to standards.
• Ensure product quality by checking freshness and rotation.
• Maintain HACCP logs daily.
• Assist with inventory and shelf stocking.
• Explain products to customers and assist coworkers at all stations.
• Follow cash handling procedures and POS operations.
• Train new hires on responsibilities and best practices.

Skills

Customer service

Teamwork

Professionalism

Engaging personality

Education

High school diploma or equivalent

Job description

Carlos Bakery is seeking a Shift Lead to model professional, energetic customer service while guiding the team through busy shifts. You will greet customers, ensure high service standards, monitor product quality and cleanliness, and assist with training and daily operations in a fast-paced bakery environment.

The role requires a high school diploma, the ability to work 8+ hour shifts, and flexibility to cover weekends and holidays. Strong communication and teamwork are essential for success.