Shift Lead

Carlo's Bakery Port Authority; City of Niagara Falls (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Carlos Bakery is seeking a Shift Lead to ensure a positive customer experience and lead by example on a fast-paced bakery floor in New York. You will oversee service, maintain product quality, and enforce standards across all stations from hosting to coffee service.

The role requires a high-energy, professional individual capable of working 8+ hour shifts, flexible hours, and weekend/holiday coverage. Join a team focused on courtesy, efficiency, and customer satisfaction.

Qualifications

• Experience in a customer focused work environment is required.
• Food service and hospitality experience is preferred.
• High school diploma or equivalent is required.
• Experience working in a busy environment.
• High energy and engaging personality.
• Professional demeanor.
• Ability to work on your feet for >8 hours.
• Ability to work flexible hours including weekends and holidays (required).

Responsibilities

• Arrive to work promptly and in full uniform on your scheduled shift.
• Greet customers and ensure they are being taken care of according to company standards.
• Ability to resolve customer issues quickly and efficiently.
• Ensure store looks presentable, clean and set up according to company standards.
• Check freshness and rotate products; remove out-of-date items.
• Fill HACCP logs daily on time.
• Process P.O.’s in a timely manner.
• Be knowledgeable about product list and explain to customers and co-workers.
• Package, weigh, and price baked goods & merchandise according to standards.
• Be an expert at all stations for service (hosting, selling, boxing, coffee service, etc.).
• Follow dress code (hair tied back with hairnet).
• Follow cash handling procedures using POS.
• Adhere to health and sanitation procedures and safe work practices.
• Stock shelves and displays, front-facing and up to standards.
• Maintain back stock and daily operational stock.
• Answer calls with good etiquette and transfer to appropriate department.
• Operate and sanitize bakery equipment safely.
• Clean workspace at end of shift and during slow storefronts.
• Maintain communication with supervisors and coworkers about issues or specials.
• Perform inventory management using inventory system.
• Perform in-store walkthroughs and internal audits.
• Train new hires on responsibilities, policies, and best practices.

Skills

Customer service

Team player

Cash handling

Professional demeanor

Education

High School Diploma

Job description

Position Summary:

As a Carlos Bakery Shift Lead, it is your role to ensure a positive customer experience by being the leading example to your co-workers. Being professional, a team player and showing a cooperative spirit to motivate the staff to providing courteous, friendly, and efficient customer service.

Shift: 7:30am - 4:00pm, 4:00pm - 12:15pm

Performance Responsibilities:

• Arrive to work promptly and in full uniform on your scheduled shift
• Greet every customers and ensure they are being taken care of according to company standards
• Ability to resolve customer issues quick and efficiently
• Ensure the work areas and store overall looks presentable, clean and setup according to company standards at all times
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products
• Make sure the HACCP logs are being filled out the correctly and on time daily
• Help ensure the P.O.’s are being executed in a timely manner daily
• Study our product list and be knowledgeable to explain to customers and co-workers
• Package, weigh, and price all baked goods & merchandise according to standards
• Be an expert at all stations for service. I.e.-hosting, selling, boxing, coffee service, etc.
• Abide by company policy with respect to dress code: hair properly tied back with hairnet.
• Follow our cash handling procedures when using the POS to process customer orders
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
• Ensure that all shelves and displays are properly stocked, front-facing, and up to standards
• Maintain back box and daily operational stock in good working order
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
• Operate and sanitize all Bakery equipment in a safe and proper manner
• Cleaning implantation at end of your shift and whenever the storefront is slow
• Maintain open communication with your supervisors and coworkers regarding any issues or specials that may arise
• Preform inventory management utilizing inventory system
• Preform in store walk through internal audits
• Train / instruct new hires on responsibilities, policies, & best practices

Job Requirements:

• Experience in a customer focused work environment is required
• Food service and hospitality experience is preferred
• High school diploma or equivalent is required
• Experience working in a busy environment
• High energy and engaging personality
• Professional demeanor
• Ability to work on your feet for extended periods of time (8+ hours a day)
• Ability to work flexible hours, including weekends and holidays (required)