Baker Shift Lead

Carlo's Bakery Port Authority; City of Niagara Falls (NY); On-site; USD 22,041 - 30,307; Full time

Job summary

Carlos Bakery is seeking a Shift Lead to model professional, energetic customer service while guiding the team through busy shifts. You will greet customers, ensure high service standards, monitor product quality and cleanliness, and assist with training and daily operations in a fast-paced bakery environment.

The role requires a high school diploma, the ability to work 8+ hour shifts, and flexibility to cover weekends and holidays. Strong communication and teamwork are essential for success.

Qualifications

• Customer-focused experience required.
• Professional demeanor and high energy.
• Ability to work in a busy environment.
• Flexibility to work weekends and holidays.

Responsibilities

• Arrive promptly in full uniform on your scheduled shift.
• Greet customers and ensure courteous, friendly service.
• Resolve customer issues quickly and efficiently.
• Maintain store cleanliness and presentable displays according to standards.
• Ensure product quality by checking freshness and rotation.
• Maintain HACCP logs daily.
• Assist with inventory and shelf stocking.
• Explain products to customers and assist coworkers at all stations.
• Follow cash handling procedures and POS operations.
• Train new hires on responsibilities and best practices.

Skills

Customer service

Teamwork

Professionalism

Engaging personality

Education

High school diploma or equivalent

Job description

Position Summary:

As a Carlos Bakery Shift Lead, it is your role to ensure a positive customer experience by being the leading example to your co-workers. Being professional, a team player and showing a cooperative spirit to motivate the staff to providing courteous, friendly, and efficient customer service.

Shift: 7:30am - 4:00pm, 4:00pm - 12:15pm

Performance Responsibilities:

• Arrive to work promptly and in full uniform on your scheduled shift
• Greet every customers and ensure they are being taken care of according to company standards
• Ability to resolve customer issues quick and efficiently
• Ensure the work areas and store overall looks presentable, clean and setup according to company standards at all times
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products
• Make sure the HACCP logs are being filled out the correctly and on time daily
• Help ensure the P.O.’s are being executed in a timely manner daily
• Study our product list and be knowledgeable to explain to customers and co-workers
• Package, weigh, and price all baked goods & merchandise according to standards
• Be an expert at all stations for service. I.e.-hosting, selling, boxing, coffee service, etc.
• Abide by company policy with respect to dress code: hair properly tied back with hairnet.
• Follow our cash handling procedures when using the POS to process customer orders
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
• Ensure that all shelves and displays are properly stocked, front-facing, and up to standards
• Maintain back box and daily operational stock in good working order
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
• Operate and sanitize all Bakery equipment in a safe and proper manner
• Cleaning implantation at end of your shift and whenever the storefront is slow
• Maintain open communication with your supervisors and coworkers regarding any issues or specials that may arise
• Preform inventory management utilizing inventory system
• Preform in store walk through internal audits
• Train / instruct new hires on responsibilities, policies, & best practices

Job Requirements:

• Experience in a customer focused work environment is required
• Food service and hospitality experience is preferred
• High school diploma or equivalent is required
• Experience working in a busy environment
• High energy and engaging personality
• Professional demeanor
• Ability to work on your feet for extended periods of time (8+ hours a day)
• Ability to work flexible hours, including weekends and holidays (required)